FREQUENTLY ASKED QUESTIONS

If you need to make changes to your order, please contact us as soon as possible. Adjustments can usually be made before your order is dispatched. Once your order is on its way, changes may no longer be possible.

If you wish to cancel your order, contact us immediately.

• Before dispatch: We can cancel your order and issue a refund.
• After dispatch: You may need to follow our returns process, and return fees may apply.

No — we currently deliver only within the UK mainland. We do not ship internationally or to non‑mainland regions.

We offer:

• Standard Delivery: 3–5 business days

You can choose your preferred date you would like your order to be delivered through our pop up date picker once you have added a product to your basket.

Yes. Once your order has been dispatched, you will receive an email containing your tracking information.

Delivery charges depend on your postcode.

• Zones 1–4: Free delivery
• Zones 5–14: Additional charges apply

Visit our Delivery & Returns page to check your zone.
For loose loads, please contact us for pricing.

Yes — we offer loose load deliveries for bulk orders.

• Minimum quantity: 10 tonnes
  Contact us for a custom quote, lead times, and availability in your area.

Deliveries take place Monday to Friday, 8 AM – 6 PM.
You can select a preferred delivery date during checkout using our date picker.

If your delivery is delayed, please contact us and we will investigate promptly and provide an update.

We are an online‑only business and do not offer collection.
If you need more information or additional product photos, we’re happy to help.

We accept returns within 30 days of purchase, provided items are:

• in original condition
• in original packaging
• accompanied by proof of purchase

Return shipping costs may apply.

To start a return, contact us and we’ll provide instructions.
Return shipping costs are typically the customer’s responsibility unless the return is due to our error.

Please photograph the damage and contact us immediately. We will arrange a replacement or refund as quickly as possible.

We accept:

• Apple Pay
• VISA
• Mastercard
• AMEX
• Google Pay

For bank transfers, email us with your order details and we will issue an invoice.

Yes — all our stone products are sourced from responsible suppliers who follow strict environmental and labour standards.

Yes — we provide special pricing for bulk orders. Contact us for a custom quote.

We offer a wide range of natural stone products, including:

• Water features
• Garden boulders
• Gabion stones
• Walling stones
• Boulder seats
  …and more.
  Explore our full range on our website or contact us for specific enquiries.

We do not offer samples. However, we’re happy to answer questions about colour, texture, or size before you place an order.

Yes — available sizes are listed on each product page.
If you need a size not shown, contact us to discuss custom options.

Wash regularly with water and mild detergent. Sealing the stones can help preserve colour and prevent staining.

Use mild detergent and water. Avoid harsh chemicals that may damage the surface.

Every few months, clean the surface with mild soap and water, check for blockages, and ensure the pump is working properly.