We deliver all orders using a pallet courier service.

Delivery time: 3–5 working days.

After adding a product to your cart, you can select a specific delivery day using our date picker to ensure it’s convenient for you.

All orders are fully tracked. Once dispatched, you will receive your tracking number.

Track your pallet:

Track My Pallet

AL, B, BA, BB, BD, BL, BS, CB, CF, CH, CM, CO, CV, CW, DE, DH, DL, DN, DY, EN, FY, GL, HA, HD, HG, HP, HU, HX, IP, L, LA (1–10), LE, LL, LN, LS, LU, M, MK, NE (1–18, 20–47, 49, 82–99), NG, NN, NP, NR, OL, OX, PE, PO (1–22), PR, RH, S, SG, SK, SL, SN, SO, SR, ST, TF, TS, WA, WD, WF, WN, WR, WS, WV, YO

BH, BR, CR, DA, GU, HR, IG, KT, LD, ME, NE (19, 48, 61-71), RG, RM, SM, SP, SS, TN, TW, UB

AB (10–16, 21–25, 30–39, 41–56),IV (1–36, 53, 54, 63, 99), KW (1–14), PA (21–41), PH (30–41, 49–50),PO (30–41)

KA (27–28), PA (20, 42–80), PH (42–44)

HS, IV (40–52, 55–56), KW (15–17), ZE

Guernsey, Jersey, Isle of Man, Northern Ireland, Republic of Ireland and TR21–TR25

Please contact us for delivery prices

All deliveries are made on full pallets:

• Size: 1.2m × 1.2m × 2.2m
• Maximum weight: 1000kg

Buying in bulk may reduce delivery costs.

To ensure a successful delivery:

• Access must not be restricted.
• Deliveries cannot be unloaded on a hill.
• Raised curbs prevent pump trucks from passing.
• Pump trucks cannot operate on loose surfaces such as gravel or grass.

If any of these apply to your property, please contact us before ordering.

Before Dispatch

You may cancel your order up to 24 hours before dispatch.

Cancellations must be made via email: info@erthstone.com

Hours:

Mon–Thu: 9am–5pm

Fri: 9am–4pm

After Dispatch

If an order is cancelled while in transit:

• A minimum charge of £130 per pallet will apply.

Incorrect delivery addresses may incur redirection fees depending on the zone.

We are not liable for delays caused by factors outside our control (traffic, weather, breakdowns).

If there is an issue with your delivery, contact us before unloading.

Returns

Customers may return goods within 7 working days of delivery.

Return cost: £130 per pallet.

Items must be in their original condition to qualify for a refund.

If delivery cannot be completed due to unsuitable access or failure to meet delivery requirements, a minimum charge of £130 per pallet will apply.

Unsuitable delivery conditions include:

• Restricted access
• Delivery on a hill
• Raised curbs blocking pump truck movement
• Loose surfaces (gravel, grass)